CLEVELAND — PCT and BASF are proud to announce the 2021 Technicians of the Year: Juan Arroyo, Massey Services, Orlando, Fla. (residential category); Derek Foster, Northwest Exterminating, Marietta, Ga. (commercial category); and Joe Avery, HomeTeam Pest Defense, Winter Garden, Fla. (termite category). The annual awards are sponsored by BASF and recognize three technicians that excel in the categories of commercial, residential and termite professional services.
“It’s our privilege to recognize Juan, Derek and Joe as this year’s Technicians of the Year,” said Brad Harbison, senior digital editor and managing editor, PCT magazine. “These three professionals are leaders in their companies, and they are representative of the many men and women in the pest control industry working every day to protect food, health and property.”
Joseph Schuh, manager of technical services for BASF’s Professional & Specialty Business, said, "Congratulations to Juan, Derek and Joe. Your hard work and dedication to your company and customers sets the industry standard.”
Juan Arroyo, of Massey Services, is PCT’s Residential Technician of the Year. A member of the Massey team for 21 years, Arroyo is beloved by his customers, who often compliment his friendly attitude and ability to thoroughly explain processes and treatments. Example of his selflessness are occasions when he’s volunteered his time to help other service centers that are hours away from his home.
PCT’s Commercial Technician is Northwest Exterminating’s Derek Foster, who services everything from large warehouses to small, single-room businesses. Foster, who has spent the last nine years at Northwest Exterminating, draws raves from coworkers and clients for his ability to “think outside the box” to solve challenging pest control problems.
Joe Avery, PCT’s Termite Technician of the Year of HomeTeam Pest Defense, is highly regarded for his puzzle-solving abilities, including finding infestations in a home, garage, crawlspace, etc., and then “backtracking” to find how the termites are coming out of the ground and into the house. He’s also become a leader at his office for his willingness to share his knowledge and mentor others.
Read more about each winner in the soon-to-be published December issue of PCT magazine. The 2021 program will launch in April. For more information about the program email bharbison@gie.net.
About the program: During the past 25 years, PCT has recognized outstanding service professional in the residential, commercial and termite categories with our annual Technicians of the Year Awards. Each year, PCT receives dozens of nominations from pest control companies throughout the United States of various size and make-up. Managers/owners were asked to evaluate service technicians in several areas including: technical skills; communication skills; service to company/community; and their mentoring role within the company. All the nominations are reviewed by a panel of pest control industry experts who determine the winners. The awards are sponsored by BASF.
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