To understand the volume of calls DEO receives, the week ending March 8, DEO received 28,000 calls and the week ending March 14, DEO received 224,000 calls. Since March 15, DEO has received more than 19.8 million calls. To put in perspective, an average call takes 20 minutes from start to finish on claim-specific questions.
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June 07, 2020 at 01:20AM
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Former unemployment call center employee: ‘You couldn’t help these people; we were babysitters’ - KOKI FOX 23
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